Refunds/Returns/Exchanges

Refunds/Returns/Exchanges

At Sky High Smoke Shop, we strive to provide the highest quality smoking and vaping products and exceptional customer service. We understand that there may be instances where you need to return or exchange a product, and we are here to assist you through the process. Please review the following guidelines regarding refunds, returns, and exchanges:

 

1. Eligibility for Refunds/Returns/Exchanges

  • Per Colorado state law, perishable items such as disposable vapes and juice cannot be refunded or exchanged.

  • Products damaged during shipping or found to be Dead On Arrival (DOA) may be covered by Route Insurance, provided that insurance was purchased at the time of checkout. If insurance was not purchased, these products are not covered.

  • Many items sold by Sky High Smoke Shop are covered by manufacturer warranties. If you encounter issues with a product that may be covered under warranty, we recommend reaching out to the manufacturer directly for assistance.

 

2. Refunds/Returns Process

  • To initiate a return or exchange, please contact our customer service team within 7 days of receiving your order.

  • Please provide your order number and details about the product you wish to return or exchange.

  • Products must be returned in their original packaging and unused condition to be eligible for a refund or exchange.

  • Once we receive your return, we will inspect the product and notify you of the status of your refund or exchange.

 

3. Manufacturer Warranties

  • Many products sold by Sky High Smoke Shop come with manufacturer warranties. If you encounter issues with a product that may be covered under warranty, please reach out to the manufacturer directly for assistance.

  • Manufacturer warranty terms and conditions may vary. It is recommended to review the warranty information provided by the manufacturer for specific details regarding coverage and claims process.

 

4. Contact Us

If you have any questions or concerns about our refunds, returns, and exchanges policy, please don't hesitate to contact our customer service team. We are here to assist you and ensure your satisfaction with our products and services.

Thank you for choosing Sky High Smoke Shop. We appreciate your business and look forward to serving you.